We are pleased to offer free standard shipping on orders over $100.
Cocoa Bee Soap Co. processes shipping orders Monday-Saturday, from 9:30 a.m. until 1 p.m. EST. Please allow 1-3 days for processing. Once shipped, your order should arrive within 3-7 business days depending on your location.
Delivery time is calculated in accordance with business days and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed even if an expedited shipping method is selected. Unavoidable delay may occur due to extreme weather conditions. Delivery times should only be used as a transit average.
Due to the personal nature of our products, we cannot accept returns. Please email us at firstname.lastname@example.org to resolve any problems.
If your parcel is visibly damaged or does not contain the contents you ordered, please retain the package in your possession and notify us via email: email@example.com so that we may resolve the problem.
When you place an order with us, we request your name, billing address, shipping address, credit card number and expiration date, and email address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties.
We use the information only for the limited purposes of processing your orders, administering our site, notifying you of products or special offers that may be of interest to you (only if you select to be included on our mailing list). We do not share your private information with anyone.